Frequently Asked Questions 

Either the user name has not been set-up or the user name does not have the permission to sign-in to the database.  A system administrator can set-up the user name or  enable the user to sign-in in User Region Explorer.

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I accidentally put equipment in the wrong location, how do I remove it?

The Roll-Back Plug-in can be used to remove the last history entry for a piece of equipment.  This plug-in should be used with caution because the removal of the history can not be recovered and the plug-in can cause database problems.  Contact 24/7 Systems to enable the Plug-in for use.

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I entered the wrong date when transferring equipment, how do I change it?

The Roll-Back Plug-in can be used to remove the last history entry for a piece of equipment.  This plug-in should be used with caution because the removal of the history can not be recovered and the plug-in can cause database problems.  Contact 24/7 Systems to enable the Plug-in for use.

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How do I delete locations

Right click on the location, select Location Options and then select Delete Location.  Note a location with history can not be deleted. 

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How do I order the Locations in the Location Tree?

Locations can be order by right clicking on the tree level above what locations are to be ordered (right click on the unit to order the functions) and then select Location Definition Editor. Then just enter the order number beside the location and select OK. This was not previously turned-on, I just turned this plug-in on.

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How do I find multiple Aliases, Locations, or Equipment?

In the upper right hand corner there is a quick search if you click the ... a list of extended search options will appear select the appropriate option.    Then just enter alias, location, or equipment tag into the field select Find and a window will open with the matches.

How do I make a Condition Assessment Task Auto-generate?

First step

Expand the tree below plug-ins and then right click on the Condition Assessment Task Management and select Plug-in Options.

In the window select the amount of time (in days) before an e-mail notification is sent. Then select OK.

Step two

Again right click on the Condition Assessment Task Management and select Edit / Add Task Types. In the task enter a e-mail address for a plant person to e-mailed when the task is generated under the Plant Notification E-mail Address. Also make sure the analyst user name is selected in the assigned user field. In the interval in days column enter 30 for a month interval, 180 for a 6 month, and 90 for a quarterly interval.   Tango takes into account a month with 31, 28 days and set the due date accordingly.

Step three.

Open User Region Explorer. Select the analyst log-in name and then select edit. Enter their e-mail address into in the e-mail address space. Select OK.

An e-mail will be sent around 5:00 A.M., how ever many days specified before the task's due date and the task will auto generate.

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How do I turn on a Plug-in Module?

The Plug-in must be enabled for your database, which can only be done by 24/7 Systems.  To enable the Plug-in contact 24/7 systems.  

A DLL file also needs to be registered, for the Tango Application.

In Tango below the locations in the location tree right click on Plug-in. In the open window select the Add Plug-in button.

Then in the next window select Register DLL.

This should open the Tango File window. Here select the Tango Plug-in folder.

Select the DLL file and then select Open.

A message will open saying that the file was successfully registered.

How Secure is the information?

A security audit was performed by Sword & Shield.  The company conducted a vulnerability assessment of our web server.

There findings concluded that 24/7 Systems has satisfactory security and safeguards for the protection of our clients 

Click here to view the security audit. 

All databases are backup on site daily  as well as off site weekly.

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Why is the Check Off Comments (User Explorer Prompt) Not Opening in Web Services?

Internet Explorer version 7 default setting blocks this window / user prompt from opening.  To Change this default open Internet Explorer.

Select  Tools In the Tool Bar.

Then select Internet Options.  In Internet Options select the Security tab.

Next select the Custom Levels button.   Here Scroll down to the very end of the list.

Look for a setting called Allow websites to prompt for information using scripted windows. 

Select Enable for this setting.  Then select OK

The Check Off Comments Window should open now in Web Services.

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How does a Concurrent Seat Work?

A concurrent seat allows any user to be able to access the database.  Ex.  (Tango Database has 25 users and 3 concurrent seats.  Any user at any given time can access the Tango database, but only 3 users can access the database at the same time)

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What PDA's will Rounds Logging work on? .

HP hx2100	HP hx2700	Otter Box 1900
Dimensions 3.01 x 0.65 x 4.71 in (76.6 x 16.3 x 119.4 mm)	Dimensions. 3.01 x 0.65 x 4.71 in (76.6 x 16.3 x 119.4 mm)	Dimensions  4.50 x 2.20 x 6.50 in
Regular PDA	Regular PDA , more memory longer battery life	Separate rugged waterproof case, which will fit either HP.  Hand-strap included, IP67 sealed construction

Most HP and Dell's using Pocket PC operating system will work

Symbol MC 9090	Symbol MC35	Dolphin  7900	Dolphin 9500
Dimensions  9.1 in. L x 3.6 in. W x 2.2 in. H  /  23.1 cm L x 9.1 cm H x 5.6 cm H	Dimensions 5 in. L x 2.59 in. W x 0.81 in. H / 127mm L x 65.85mm W x 20.6mm H	Dimensions 7.3" x 3.5" x 1.7"  (18.5cm x 8.9cm x 4.3cm)	Dimensions 9.6" x 3.5" x 1.7" (24.5            cm x 8.8cm x 4.2cm)
barcode scanner alpha keypad IP64 sealed construction	alpha keypad IP64 sealed construction	barcode scanner alpha keypad IP64 sealed construction	barcode scanner alpha keypad IP64 sealed construction

Any PDA can be sent to 24/7 systems to ensure compatibility. 

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How do I go back to results from a search in Repair Tracker?

When in the Equipment Repair History or Equipment Definition page right click and select Back.  This will open the results from the search that was performed.

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What Operating Systems will Tango run on?

Tango is currently supported on Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Vista, although there are some setup issues that must be dealt with in Vista.

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How do I install Plugins on a computer Running Windows Vista?

In Tango Versions 2.6.12 and earlier, some extra steps are required to install plugins on computers running Microsoft Windows Vista.  Click Here for complete instructions.

Will the PDA Software work with Windows Vista?

Yes the PDA software will connect to Tango on a Windows Vista platform.  However Window Mobile Device Center needs to be installed so the PC can communicate with the PDA.  Active-Sync is not needed with Windows Vista  Click Here to download Windows Mobile Device Center for Vista.

What do the symbols mean, when entering Assessment Data?

The following Table lists the icons that will appear when entering assessments in the Enter Condition Assessment Data window.  Note if a task is uploaded from a PDA, a location will not be marked with the Condition Entry symbol until the Intermediate Assessment Data has been processed.

	Measured OK
	Measured OK, Condition Comment
	Measured, Mildly Abnormal
	Measured Condition Entry
	Not Measured, Equipment Down
	Not Measured, Equipment Down
	Not Measured, Skipped Due to Lack of Time
	Not Assessed

Who can see Repair Pricing Information in Tango or Repair Tracker?